Fiadh & Finn Terms and Conditions

Thank you for visiting our website. Fiadh and Finn is an Irish business owned and run in County Kildare. Fiadh and Finn Limited is registered in Ireland under the CRO number 675707. Throughout this document, the terms “I”, “us” and “we” refer to Fiadh & Finn Ltd.

Fiadh + Finn have designed and created both this website and all the products available to order from here. To keep things straightforward with our Terms and Conditions, I have collected all procedures here, so that you can review them at any time. Please do take a few moments to familiarise yourself with these terms and conditions, and if you have queries, please contact Fiadh + Finn at hello@fiadhandfinn.ie . These terms do not supersede statutory rights under the Sale of Goods and Supply of Services Act 1980.

Fiadh + Finn Ltd reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. It is your responsibility to check back regularly, as your continued use of this website following the posting of any changes to our Terms and Conditions will indicate that you accept those changes and agree to be bound by the most recent Terms and Conditions. These Terms and Conditions only apply to this website and not to any other website or third-party apps or other links that we may provide links to. The date of most the recent update of these Terms and Conditions is shown at the end of this document.

As owner of Fiadh and Finn Ltd, I want you to be happy with any purchase you make, and want to ensure that it arrives to you or to your gift recipient as intended and in a timely manner. I would like our pieces to be enjoyed in your home and/or the home of those you have gifted for years to come. I work hard to ensure that any contact you have with me is helpful, constructive and enjoyable.

DESCRIPTION OF PRODUCTS

It is our intention that all designs, products, packaging and associated descriptions are accurate, clear and consistent. Fiadh&Finn Ltd. put a lot of effort into ensuring that you are fully informed on all aspects of your potential purchase. Please read all product descriptions carefully before purchasing. Fiadh&Finn Ltd. work to ensure all photos and images used within our website are an accurate reflection of the goods we ship. Whilst every effort is made to ensure colours displayed online are a close representation of our products, slight variations in the actual goods may occur. This is due to varying screen, monitor and device performance, and fundamental differences between actual printed product colour and colours displayed on this website. These variations between various devices is beyond our control. Although exact colour match cannot be guaranteed colours should still be within an acceptable and agreeable range.

PRODUCT & PRICING CHANGES

Fiadh&Finn Ltd. product prices are subject to change without notice. Although will always strive to notify customers and potential customers of upcoming changes, Fiadh&Finn Ltd. do reserve the right at any time to modify or discontinue a product or service (or any part thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service.

PAYMENT

Payment in full is required before orders can begin to be processed. Fiadh&Finn Ltd. accept online payment by PayPal, and Stripe payment methods. Currency conversion rates may vary and are determined by the payment processor. By ticking the box at checkout, you agree to our complete terms and conditions. By completing and submitting your order, or continuing through our checkout process, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither completing the checkout process nor submitting an electronic order form constitutes our acceptance of your order. Where a pricing error has occurred due to technical or human error, we reserve the right to refund or cancel your order.

CURRENCY

All prices shown on this website are quoted in Euro (€). Credit card sales will be charged in your local billing currency by your credit card provider. Refunds are also all quoted in Euro. If we have made a mistake entering the price displayed for an item in our online shop, we do not have to sell you the goods at the price stated. It is our responsibility to rectify the error as soon as we become aware of it, or when it is brought to our attention, as per consumer rights regulations in Ireland. If you see a price you believe to be incorrect, please contact us so we can verify it for you.

CUSTOMS, DUTIES AND LOCAL TAXES

Orders being delivered to outside the EU may be subject to custom fees, taxes or duties imposed at the destination country’s point of entry. Customer/recipient is responsible for payment of these taxes, duties, and fees. Fiadh and Finn Ltd is not responsible for any lengthened transit time caused by delays at the destination country’s Customs Department.

ORDER PROCESSING

Orders are prepared once we are in receipt of full payment, personalisation details (if applicable) and delivery information. With those items in place, orders are generally ready for despatch within 3-4 working days. Please note that order preparation can take longer at busier times of the year such as Christmas and Summer holidays. We will notify of any lengthening of processing time on our social media accounts, here on our website and directly to our mailing list.

SHIPPING & DELIVERY

Once an order is ready for despatch, we ship directly from the Kildare studio. Delivery lead times depend on where the order is being shipped to and transit times can vary between 2 and 14 working days. If you need something for a specific date, please contact us in advance of placing your order so that we can check if it is possible to meet your required deadline.

Click here for full shipping & delivery information.

CANCELLING AN ORDER

Fiadh + Finn Ltd. are always happy to answer questions you may have, so do please feel free to contact hello@fiadhandfinn.ie before placing an order. Also, please do take time to read Terms and Conditions. This will help create the absolute best outcome for both you and hopefully avoid the need to cancel an order.

However, if you do need to cancel an order, Fiadh&Finn Ltd. will do our best to facilitate this as smoothly as possible. There are a few things to note, so please read the following section carefully. In all cases, please contact us as soon as possible by email or phone - click here.

Non Personalised Order Cancellation

If your order is non-personalised and we receive your request to cancel before we have shipped, we will simply cancel this order and issue you a refund. However, if your order has been shipped before we hear from you, you must wait for item to be delivered, then return it to us. Please ensure order remains wrapped, in its original, sale-able condition and return it with its original packaging. Please note that you will be responsible for its safe return to us and for the cost of return shipping. We would advise you to retain your receipt and/or proof of shipment until we confirm that we have received the returned goods. Once we have inspected the returned order and are satisfied regarding its condition, we will process a refund to the payment method you used to place order.

Personalised and/or Customised Order Cancellation

Personalised and/or customised orders are, by their nature, unique and therefore cannot be reused or resold by us. For this reason, if we have processed your order to the point of it being personalised, that order cannot be refunded or exchanged due to its bespoke nature. However, if you contact us quickly and we have not processed your order, it’s possible we may not have started the customisation process and will therefore be able to cancel order and issue a refund. Notifying us promptly of your cancellation request is most important here.

ORDER DETAILS ERROR

Your Error

We ask that you carefully check every detail within your order before completing your purchase.

If you realise that you have made an error in some detail of a personalised order, please contact us as soon as possible. If we have not yet personalised/customised your order, we can stop work, wait for your corrected details and proceed again once everything has been verified with you.

If your order has been personalised/customised before we hear from you, we regret that we cannot refund/replace this order. We understand that human errors can happen, so would like to offer the option of a discount for creating a corrected order. Contact us directly in this case.

Our Error

If we have made an error while producing your order, (personalised or non-personalised), we will correct our mistake and deliver a replacement order to you or your gift recipient, with our apologies, without charge. If you do not wish to have a corrected replacement, we can offer a full refund of the incorrect order.

DAMAGED / FAULTY ORDER

If your order arrives damaged or faulty (including personalised orders), please notify us as soon as possible, and not more than 14 days from your receipt of order. Please provide us with as much detail of the damage/fault and if possible accompany these details with photos. If the damage/fault seems to have been caused in transit, taking photos of the damaged outer packaging would also be helpful. Once we have received these details, we can begin the work of replacing and/or refunding your order.

Important Note: please do not return a damaged/faulty order to us unless we expressly request you to do so. If we do ask you to return the order, please send to us via standard shipping and obtain a proof / receipt of shipping and keep this receipt safe until such time as we confirm we have received the returned goods. We will then refund you for the cost of return shipping.

CARE INSTRUCTIONS

To guarantee the long life of your Fiadh&Finn fine art illustration, we would ask you to follow these care instructions:

Do not hang or keep your artwork in direct sunlight, in moist/damp areas or above radiators.
Do not use abrasive cleaning materials or solutions on either the frame or glazing.
Hang all frames and prints safely and securely.

All art, imagery and text contained in this website are protected by copyright and are the property of the artist (Tanya Ryan) and reproduced by Fiadh and Finn Ltd® 2020 (All rights reserved). Purchase of our products and/or artwork does not transfer copyright or reproduction rights to you or another third party. You may not, except with the express written permission of Fiadh and Finn Ltd, use any images, artwork or other materials on or available from this website to distribute or in any way commercially gain from the content. All transactions undertaken through this website are governed by Irish Law and any legal actions arising out of such transactions shall be subject to Irish Legal process.

If you have any queries which are not covered within our Terms & Conditions or other policy information available on our website, please do contact : hello@fiadhandfinn.ie