Fiadh & Finn Privacy Policy

​FIADH & FINN  - WHO WE ARE
Fiadh & Finn is a creative business, based in Co Kildare, Ireland.  For the purposes of the following information, the term ‘we’ and ‘our’ refers to Fiadh & Finn Limited. This business is committed to delivering the best possible products and customer experience, while also taking care to maintain the confidence and trust of all visitors to our website.  ​

This online privacy policy applies to information collected through our website and not information collected offline or in person. By using our website, you consent to our shop policies and online privacy policies. We reserve the right to change these policies at any time, so please review these details on a regular basis.  The date of our most recent policy review is shown later in this document.

WHAT INFORMATION WE COLLECT?

When you purchase something from our store, we collect the personal information you give us necessary to complete your transaction such as your name, address, telephone number and email address. Should your purchase be a gift for someone else, we also collect the details necessary to complete delivery to that person.  We collect information when you voluntarily provide us with feedback, complete customer surveys, take part in any competitions we run and/or subscribe to our mailing list or to blog updates. Website usage information is collected using cookies. More details on how cookies function is shown below.  When you browse our store, cookies allow us to automatically receive information that recall your previous preferences within our website.  This in turn enhances your customer experience on subsequent visits. 

GIFT RECIPIENT INFORMATION

When you purchase something from our online store as a gift for a third party, we collect the personal information you give us necessary to complete this transaction.  This required information is typically recipient name, address, email address and telephone number. Please be assured that we will at no time contact this recipient, other than for the steps necessary to complete delivery to them.  We do not add these gift recipients to email lists, marketing campaigns or any other approach that would be deemed a marketing or sales effort.  Should your gift recipient, subsequent to receipt of their gift, submit their details to us, voluntarily join our mailing list, follow us on social media or in other ways make contact with us, this will be deemed as permission by that person to begin direct contact with them.

 

CONSENT

​When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, this implies that you consent to our collecting it and using it for that specific reason only. If we would like to use your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW CONSENT? 

If, at any stage after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@fiadhandfinn.ie

CHANGES TO YOUR PERSONAL INFORMATION

You may request a copy of the information that we hold about you at any time. If you would like a copy of your personal information, please email or write to us (address shown below). We would like to ensure that your personal information is correct and up to date and you are free to ask us to edit or remove information you think is inaccurate.

Postal address:  Fiadh & Finn Ltd, Rosetown, Athgarvan, Co Kildare, Ireland
Email address:   hello@fiadhandfinn.ie


DATA RETENTION
When you place an order through our website, we will retain only those details for our records as required by Irish Revenue Commissioners. These details are typically your name, address and invoice total. We do not store/have access to any of your financial information as all transactions are handled by our third-party secure payment processors.  We do not pass on any email lists to other companies or businesses for marketing purposes.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.allaboutcookies.org. If you prefer, you can set your browser not to accept cookies and you can find out how to remove cookies from your browser by going to the above-named website. Just be aware that, if you remove all cookies, some of our website features may not function for you as a result.


DISCLOSURE

​We may disclose your personal information to relevant authorities if we are required by law to do so or if you violate our Terms and Conditions.


THIRD-PARTY SERVICES / OTHER WEBSITES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

CUSTOMER SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. The website payment software we use during checkout process is secured by HTTPS / TLS encryption and it is safe for our customers to purchase from our website.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.   TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.  Additionally, the website payment software we use only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

​MARKETING

Every so often, we would like to send you information about our products and services which may be of interest to you. If you have consented to receive communications such as a Newsletter or blog post, you may choose to opt out at any stage. You have a right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email us at hello@fiadhandfinn.ie with your unsubscribe request.  We will act upon this request immediately.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you. 

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QUESTIONS AND CONTACT INFORMATION

​If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@fiadhandfinn.ie

 

 

GDPR STATEMENT

 

What is the GDPR?

General Data Protection Regulation (GDPR) is a regulation intended to strengthen and unify data protection for all individuals within the EU. It aims to protect the fundamental right to privacy and the protection of personal data.

In compliance with the requirements of GDPR (General Data Protection Regulation),

Fiadh & Finn will ensure that our customers can:

  • Request access to any of their personal data held on file by us

  • Request that we edit / amend their personal data held on file by us

  • Request that we cease to send them any promotional / product information

  • Request we remove their personal data entirely, unless such data pertains to transactional details which we are required by law to retain for the set length of time directed by the Irish Revenue Commissioners.

We can be contacted at any time at hello@fiadhandfinn.ie